Privacy Policy

1. Who We Are

Joe’s Plant Place
Unit E1, Pontygwindy Industrial Estate
26 Sir Alfred Owen Way
Caerphilly
CF83 3HU

Email: joesplantplace@gmail.com
Website: Joe’s Plant Place

2. What Information We Collect

When you use our website, place an order, sign up to marketing, or contact us, we may collect information including:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment and transaction details
  • Order history
  • Website usage information
  • IP address and browser/device information
  • Marketing preferences

We may also collect information you provide through contact forms, workshop bookings, office install enquiries, social media interactions, competitions or surveys.

3. How We Use Your Information

  • Process and deliver orders
  • Provide customer support
  • Manage workshop and event bookings
  • Respond to enquiries
  • Improve our website and services
  • Send marketing emails where permitted
  • Prevent fraud and misuse of our website
  • Analyse website performance and customer behaviour

We only use your information where we have a lawful reason to do so under UK data protection law.

4. Marketing

If you subscribe to our newsletter or marketing updates, we may send you plant care tips, new arrivals, workshop announcements, offers and promotions.

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us directly.

We will never sell your personal information to third parties.

5. Payments

Payments made through our website are processed securely through trusted third-party payment providers. We do not store full card payment details on our systems.

6. Cookies

Our website uses cookies and similar technologies to improve website functionality, remember preferences, analyse website traffic, improve customer experience, and support marketing and advertising.

  • Essential cookies
  • Analytics cookies
  • Functionality cookies
  • Marketing cookies

You can manage or disable cookies through your browser settings. Some parts of the website may not function correctly if cookies are disabled.

7. Sharing Information

We may share limited information with trusted third parties where necessary to operate our business, including:

  • Payment providers
  • Delivery couriers
  • Website and ecommerce platforms
  • Marketing providers
  • Analytics services

These providers only receive the information necessary to perform their services.

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, or loss.

While no online system can ever be guaranteed completely secure, we use trusted platforms and security measures to help keep your information protected.

9. Your Rights

Under UK GDPR and data protection law, you have rights including:

  • The right to access your data
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to restrict or object to processing
  • The right to withdraw marketing consent

10. Third-Party Links

Our website and social media may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

11. Children’s Privacy

Our website and services are not intended for children under 18 without parental supervision. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

13. Contact Us

Joe’s Plant Place
Email: joesplantplace@gmail.com
Website: Joe’s Plant Place